Return & Refund Policy
At Pallet Liquidation Mart, we are committed to transparency and customer satisfaction. Due to the nature of liquidation inventory, please review our policy carefully before making a purchase.
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🔹 All Sales Are Final
All pallet sales are considered final and non-returnable.
This is because:
• Items are sourced from liquidation, returns, and overstock inventory
• Products may vary in condition (new, open-box, customer returns, etc.)
• Pallets are sold “as-is” and may not include a full manifest
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🔹 No Refunds or Exchanges
We do not offer refunds or exchanges once an order has been placed and processed.
By completing your purchase, you agree to these terms.
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🔹 Exceptions (Damaged or Incorrect Orders)
We only accept claims under the following conditions:
• You received the wrong pallet
• Your order was severely damaged during shipping
To qualify:
• You must contact us within 48 hours of delivery
• Provide clear photo and video evidence
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🔹 Claim Review Process
Once your claim is submitted:
• Our team will review within 2–5 business days
• If approved, we may offer:
• Partial refund, or
• Replacement (if available)
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🔹 Non-Eligible Cases
We do NOT accept claims for:
• Buyer’s remorse
• Minor damages or missing items
• Differences in expected resale value
• Items not meeting personal expectations
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🔹 Order Cancellation
Orders can only be canceled within 2 hours of purchase.
After this window, orders are processed and cannot be canceled.
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🔹 Contact Us
For any issues, please contact us:
• Email: order@palletliquidationmart.com
• Include your order number and supporting evidence